At Ayutib Wellness, we strive to provide our customers with a smooth and hassle-free shopping experience. This Cancellation Policy explains how you can cancel your order.
1. Order Cancellation by Customer
- Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
- Once the order has been processed or shipped, it cannot be cancelled.
- To cancel your order, please contact our support team at Ayutibwellness@gmail.com or call +91-9724072641 with your order details.
2. Refund for Cancelled Orders
- If your order is eligible for cancellation, the amount will be refunded to your original mode of payment within 7–10 business days.
- In case of Cash on Delivery (COD) orders, we may request your bank details for processing the refund.
3. Order Cancellation by Ayutib Wellness
We reserve the right to cancel your order under the following circumstances:
- Product out of stock or discontinued.
- Payment not received/transaction failure.
- Inaccurate or incomplete shipping information.
- Suspected fraudulent or unauthorized transaction.
In such cases, we will notify you and process a full refund (if payment was made).
4. Non-Cancellable Items
Certain items may not be eligible for cancellation, including:
- Products already dispatched or delivered.
- Opened or tampered health & personal care products due to hygiene reasons.
5. Contact Us
For any cancellation-related queries, contact us at:
📍 Address: Ground Floor, 12/537, Nomani Agency, Opp Markaz Masjid, Ranitalav, Surat-395003, Gujarat, India
📧 Email: Ayutibwellness@gmail.com
📞 Mobile: +91-9724072641